Terms

WHO WE ARE
Spinal Technology Ltd is a company registered in England and Wales. We operate the platform at withspinal.com and provide AI-powered accounts receivable automation services. These Terms and Conditions govern your use of our website, platform, and services.

By creating an account or using our platform, you agree to these terms. If you do not agree, you should not use our services.

DEFINITIONS
▪ "Spinal", "we", "us", "our" refers to Spinal Technology Ltd
▪ "You", "your" refers to the individual or business entity using our platform
▪ "Platform" refers to the Spinal web application and all related services
▪ "Your Data" refers to any data, documents, or content you upload or generate through the platform

2. ACCOUNT REGISTRATION
   To use the platform, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at support@withspinal.com if you become aware of any unauthorised use of your account.

3. WHAT WE PROVIDE
   Spinal provides AI-powered accounts receivable automation, including:
   ▪ Invoice processing and management
   ▪ Integration with third-party accounting, ERP, and CRM systems
   ▪ AI-assisted analysis and insights on financial data
   ▪ Automated workflows for accounts receivable operations

We will make reasonable efforts to ensure the platform is available and performs reliably, but we do not guarantee uninterrupted or error-free operation.

4. YOUR RESPONSIBILITIES
   You agree to:
   ▪ Use the platform only for lawful business purposes
   ▪ Ensure that data you upload is accurate and that you have the right to process it
   ▪ Comply with all applicable laws and regulations, including tax and financial reporting obligations
   ▪ Not attempt to access another customer's data or interfere with the platform's operation
   ▪ Not reverse-engineer, copy, or redistribute any part of the platform

5. THIRD-PARTY INTEGRATIONS
   The platform allows you to connect third-party services such as accounting systems, ERP platforms, and CRM providers. When you connect a third-party service:
   ▪ You authorise us to access and retrieve data from that service on your behalf
   ▪ You are responsible for maintaining valid credentials and permissions with the third-party provider
   ▪ We are not responsible for the accuracy, availability, or completeness of data provided by third-party services
   ▪ Third-party services are subject to their own terms and conditions

6. AI AND AUTOMATED PROCESSING
   Our platform uses artificial intelligence and machine learning to process and analyse your data. You acknowledge that:
   ▪ AI-generated outputs are provided as tools to assist your decision-making, not as financial, legal, or tax advice
   ▪ You remain responsible for reviewing and verifying any AI-generated outputs before acting on them
   ▪ AI processing may occasionally produce inaccurate or incomplete results

7. DATA OWNERSHIP
   You retain full ownership of Your Data. By using the platform, you grant us a limited licence to process, store, and analyse Your Data solely for the purpose of providing our services to you.

We own all intellectual property rights in the platform, including its software, design, algorithms, and documentation.

8. PAYMENT AND SUBSCRIPTION
   ▪ Fees are charged on a recurring subscription basis as set out in your plan
   ▪ All fees are exclusive of VAT unless stated otherwise
   ▪ We may update pricing with 30 days' written notice
   ▪ If payment fails, we may suspend access to the platform until the outstanding balance is settled
   ▪ You may cancel your subscription at any time; access continues until the end of your current billing period
   ▪ Refunds are not provided for partial billing periods

9. REGULATORY COMPLIANCE
   Where our platform facilitates interaction with HMRC or other regulatory bodies:
   ▪ We provide tools to support your compliance obligations, but we do not act as your tax adviser or agent
   ▪ You are solely responsible for the accuracy and timeliness of any submissions or filings
   ▪ You should seek independent professional advice for specific tax or regulatory questions

10. . LIMITATION OF LIABILITY
    To the fullest extent permitted by law:
    ▪ We are not liable for any indirect, incidental, or consequential losses arising from your use of the platform
    ▪ We are not liable for losses arising from inaccurate data provided by third-party integrations
    ▪ We are not liable for business decisions made based on AI-generated outputs
    ▪ Our total liability in any 12-month period shall not exceed the fees you paid to us during that period

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. . SUSPENSION AND TERMINATION
    We may suspend or terminate your access to the platform if:
    ▪ You breach these terms
    ▪ Your account remains unpaid for more than 30 days
    ▪ We are required to do so by law

You may terminate your account at any time by contacting us at support@withspinal.com.

Upon termination, you will have 30 days to export Your Data. After this period, we will delete Your Data in accordance with our Privacy Policy, except where retention is required by law.

12. . CHANGES TO THESE TERMS
    We may update these terms from time to time. We will notify you of material changes by email or through the platform. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

13. . GOVERNING LAW
    These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. . CONTACT
    If you have questions about these terms, contact us at support@withspinal.com.